Alexa Together: How to care for family members remotely with an Echo device

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Do you have older family members who live away from you but need special care or attention? One service designed to help you check them out is Alexa Together, which is available through an Echo device for the person who needs your help.

Daily alerts let you know if your loved one has used their Alexa device, while an activity feed shows you the person’s interactions with Alexa and other smart home devices. You can also set reminders on their Echo device and help them manage shopping lists and other activities.

If the Echo detects that the person has fallen and you have a compatible third-party fall detection device(Opens in a new window), Alexa can notify emergency contacts. There is even a 24/7 emergency response feature where trained personnel will provide assistance to your loved one. Plus, other family members can join in to support them.


How much does Alexa cost together?

Alexa Together costs $19.99 per month, but there’s a six-month free trial through which you can test out the service. Here’s how it works.


What do you need

Echo Show 5 (Picture: Amazon)

First, you’ll need an Echo device for the person who needs personal assistance. Any Echo device will do, although Amazon recommends an Echo Show if you also want the ability to video chat with your loved one. An Echo Show is also the easiest option if you want to fully configure the device in advance and then ship it to your loved one.

As a caregiver, you don’t need an Echo device as long as the Alexa app is installed on your phone or tablet. However, you would need an Echo to use features like Alexa Calling or Drop In and an Echo Show if you want to video chat with the other person. Additionally, you will need two separate Amazon accounts, one for you and one for the person needing assistance.


Setup Alexa Together

To get started, create an Amazon account for your loved one if they don’t already have one. You will need to provide a mobile phone number or email address. If the person doesn’t have a phone or email account, you can still set up a dedicated number or email address on their behalf. In fact, you might find it easier to create and manage the person’s mobile phone number or email account, especially if they are unable to do so themselves.

Next, you’ll need to purchase and set up an Echo device for your loved one. You can still order the Echo through Amazon and then just have it shipped to the person in need of care. But then how do you set up the Echo for them if they can’t do it themselves? Of course, you can do it yourself the next time you see them. But what if they live far away and you can’t visit them anytime soon?

Instead of having it shipped to the other person and waiting for the next time you visit them, you can have it shipped to yourself, complete the setup, and then ship it to your loved one. First, make sure you choose the gift option when you buy the device from Amazon so it’s not tied to your account. Then follow these steps to set up the Echo for the other person.

If you set up an Echo Show for your loved one, you can opt to have the device live stream video of that person to your own Echo Show. This can be useful if you want to be able to monitor them with their permission. To choose this option, press Activate on the screen to Echo Show can help you monitor your home.


Activate Alexa together

Buy Alexa together

Now is the time to purchase the Alexa Together subscription. Go to the Alexa Together website(Opens in a new window) and click the button to Start a 6 month free trial.

On the next screen, choose your payment option and click Continue. On the checkout page, click the Place Your Order button.

To order

Next, you will need to activate the service. Click the button to Activate Alexa together.

Activate Alexa together

Select your Amazon profile and click Continue. Confirm your first and last name. Click Continue.

Confirm name

On the next screen, Amazon tells you that you and the other person must have unique Amazon accounts, that you will need to verify your phone number to set up Alexa Communications, and that you must verify an emergency address for urgent response. characteristic. Click Continue.

Check emergency address

On the next screen, click the button to Provide support to indicate that you are the caregiver.

Provide support

Next, enter the other person’s first name and Amazon account email address. Click the Send Invitation button.

Send an invitation

The other person should then open the invitation email and click the button to Log in to Amazon to view the invitation, a task you may wish to perform on their behalf. On the Amazon website, you or your loved one confirm their region, Amazon account name, and first and last name.

Open the invitation email

On the next screen, the other person can watch a video to understand how Alexa Together works, then click the Accept Invitation button.

Accept the invitation

On the next Urgent Response screen, the other person clicks the Continue button to activate this feature. Alexa Together is enabled.

Alexa Ensemble enabled

In the final setup step, you need to create a PIN to protect your loved one’s information so that only you can access it. To do this, open the Alexa app on your own device. Tap the More icon, then tap See more. Select Alexa Together.

Create a PIN

At the screen prompting you to create a profile PIN, tap Continue. Press Next. On the next screen, enter the one-time password to verify your phone number and tap Continue. Press Next. Enter a four-digit PIN to protect and tap Save. Tap Done, then confirm your new PIN.

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Confirm PIN


Customize Alexa together

Enable alerts

Now is the time to discover the different features. Return to the Alexa Together screen in your Alexa app. Swipe down the screen and tap the Alerts icon. Here you can enable alerts so you get notified when the other person uses Alexa for the first time each day or if no activity is detected for a certain period of time. Tap each of the two options to set a specific start and end time and tap Save.

Then you can see recent activity and interactions between your loved one and Alexa. See reviews under Recent activity today. Tap the link to See all activities to see interactions prior to the current day.

See all activities

You may want to manage some functionality for the other person. On the Alexa Together screen, tap the Tips icon. Then press the Learn more enter key for Create a reminder. Otherwise, just tap the Remote Assist icon at the top. Tap Contacts to set up specific Alexa contacts for your loved one. Tap Music & Podcasts to set up specific audio services.

Music and podcasts

Faucet Reminders > Add Reminder. Type a name for the reminder, select a date, choose whether and how often the reminder should repeat, then select a time. Press Save.

Add a reminder

Faucet Shopping list to create a list of items for the other person. Finally, touch Voice responses to adjust how Alexa responds to a question or command.

Voice responses

Then you can contact your loved one using different methods. At the top of the screen, tap Call to make a phone call and Message to send a text message. Tap Drop in to connect on the other person’s Echo device.

Otherwise, tell Alexa to contact your loved one. Say, “Alexa, call [person’s name],” “Alexa, message [person’s name]or “Alexa, switch to [name of person’s Echo].” With an Echo Show on both ends, you can also see each other during a video call or connect.

Contact a loved one


Add people to Alexa together

Want to add more people to help support your loved one? Swipe down from the Alexa Together screen and tap Settings > Circle of Support > Manage. Tap the plus button next to Invite a member. Enter their first name and email address. Tap Send invitation. Once that person accepts the invitation, they can act as a caregiver through their Alexa app and Echo device.

Invite a member

Next, you’ll want to make sure emergency services are in place for your loved one. Return to Settings on the Alexa Together screen. Tap the Manage link for emergency settings. Confirm that you are listed as a contact, that urgent response is enabled, and that your loved one’s address is listed as an emergency address.

Emergency Settings

Finally, if you decide to cancel Alexa Together, before or after the six-month free trial ends, go to your Amazon subscriptions page.(Opens in a new window). For Alexa Together, click the Cancel Subscription button and confirm the cancellation.

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