A Bedford agency that provides care to people at home has been criticized for its inadequate leadership.
According to inspectors from the Care Quality Commission (CQC), LightBulb Bespoke Care needs to be improved.
Although the Broadway-based care agency received high marks for its benevolence and responsiveness, inspectors said it needed improvement in the safety and efficacy categories.
But more telling was his inadequate rating for leadership.
A spokesperson for LightBulb Bespoke Care said: “We take note of the findings of the CQC report. The period in question was characterized by significant operational numbers, personnel and
the structural challenges resulting from the Covid 19 pandemic and the resulting restrictions that we have had to face as a frontline organization.
“We have taken the recommendation into account and have made improvements as a result of the inspection findings and will continue to do so.
“LightBulb Bespoke Care Ltd is totally committed to providing high quality care and we have a plan in place agreed with CQC to ensure that issues identified as needing improvement are addressed. I am happy to inform you that improvements are underway. Classes.
“A new manager is in place to drive the changes and work with different stakeholders and staff, as well as other improvements to systems, structure and culture.
“We are pleased that CQC has rated our services as good in the areas of benevolence and efficiency and we will certainly continue to build on our organizational strengths to ensure that the needs of our service users are met and their well-being. improved.
“We will continue to work with the CQC, our Commissioners, and the families and caregivers of those we support to ensure that we provide high quality care. We will seek feedback from our service users and other stakeholders to continue to learn lessons and address accordingly. “
Following its findings, the health watchdog asked LightBulb Bespoke Care for an action plan on what it plans to do to improve quality and safety standards on a monthly basis.
* People were at risk of receiving poor care and treatment because the registered manager did not have effective audit and governance systems in place to monitor the quality of service
* Apart from drug audits, no other audits have been carried out
* In most cases, previous experiences of staff in previous care jobs were cited
* People were not always supported to have maximum choice and control over their lives
However, people said the staff treated them with kindness and respect and knew them well as individuals.
The staff also spoke with passion and knowledge of the people they supported.
People and relatives were positive about the manager and the care coordinator registered with the service.
And the staff felt they could ask the registered manager for help if needed – the staff team working with external and healthcare professionals to help people achieve good results.